CALIFORNIA -- Dear Wells Fargo Bank,
Upon opening a membership checking account at your bank, I was promised a no fee checking account that provides interest and free standard checks, travelers cheques, and money orders because I worked for a company that banks with you.
During your conversion of the account for new members, I was beginning to receive charges on my account even though I had opened the account proir to these changes being accessed to the membership checking account. I called and talked to Matt Regan of the Woodbridge, Irvine, CA (AU#0983) branch and was told that he could put a permanent waiver on the account if I could provide anything in writing stating that my account was free. It took me a couple of weeks to locate my paper work but I found the flier I was given to me that initiated the opening of my account. On the flier, it states that there is no direct deposit requirement, free standard checks, free travelors checks and free money orders. I proceeded to call back the bank only to find out that Matt Regan was no longer working at the branch. I spoke with the new branch manager, Scott Lanning but only received a response that he could do nothing about my situation. He refused to work with my situation and simply turned me away telling me to either convert my account to an account forcing me to keep $1000 in it at all times, or to pay the $12 a month fee that should have been waived because of the terms and conditions of when I opened the account. I said I did not want to convert the account because I liked the benefits of my membership account and would like to keep it open with the same terms that I opened it with. He again stated that he could do nothing to help me and advised me to close my account and no longer bank with Wells Fargo.
Following this long and frustrating conversation with your new branch mamager, Scott Lanning, I felt that my problem remained unresolved. I called your customer service number and spoke with your supervisor, Christina. She also informed me that there should have been a permanent fee waiver placed on my account because of terms and conditions of when I opened my account and stated that the changes of fees and terms should not apply to my account now because I had opened my account before the new changes occurred. She said that she would place a 6 month fee waiver on my account to give me some time to locate Matt Regan, the previous manager of my branch.
Since speaking to Christina in July, I am still receiving fees placed to my account of $12 a month since September of 2002. So far, you have withdrawn this money from my account even though Christina promised to place a temporary waiver on my account so that I could have more time to solve this problem. Since then, you have withdrawn $60 from my account that I would like reversed and would like to speak to someone that can help me resolve this problem. I am a good customer that banks with your company, never bounces checks and remains a loyal customer to your bank. Please resolve this problem and refund my money back. Thank you for your time and please contact me regarding my situation.
Angela from Irvine