Hardee's Complaint - Why never to eat at Hardees
VIRGINIA BEACH, VIRGINIA -- I am completely outraged and horrified by my visit to Hardee's this evening. I went to the drive thru at 6:30pm this evening. When I pulled up to the drive thru there were 4 cars a head of me. I did not leave the drive thru until 7:03pm. I ordered a thick burger combo and the 10 piece chicken with sides combo with green beans and mashed potatoes. When I finally got to the window, I was informed first that they did not have the proper chicken for my combo. Then I was notified that they were out of mashed potatoes and I would have to wait for them to make more. Then the girl comes back to let me know they were out of green beans and she would have to substitute it with something else and they did not have enough biscuits for what I ordered either. At this point, I was upset asked to speak to a manager because I had been in the drive thru for over 25 minutes and my food was not even what I order. The manager, Dave, came to the window after take his sweet time, and completely disrespected me. I explained to him that I was dissatisfied with the service and he had the nerve to roll his eyes at me. This is completely unacceptable. If this is the example that a manager sets for your company, I am completely disgusted by what else your company must find acceptable as customer service. Not once did Dave offer an apology for the poor service or lack of quality food. I left after being in your drive thru for more than 30 minutes which is the exact opposite of what any sane person could call fast.
I tried to call the complaint line listed on your restaurant. Instead of getting a district manager or someone who could help me, this manager Dave answers the phone. I would also like to note that the phone rang for over a minute before he ever answered the phone. When I asked for the name and number of district manager or someone above him to lodge a complaint, he replied that he didn't have that information nor would he give it to me if he did. So not only did this poor excuse of a manager give me terrible customer service in person, apparently it extends to his customer service over the phone.
I would appreciate if an intelligent and decent member of your company would call me. I do not care about apologies at this point. I want a full refund for this meal which was not correct when I got home. Furthermore, should your company be unwilling to give me a refund, I will pursue this matter with my bank which will result in a chargeback to your company.
If you would ever like to gain this customer back, I would expect this manager (DAVE) to be fired for his actions. It seems to me that a manager would be maintaining an adequate food supply and if a customer is dissatisfied, the manager would offer an apology at the very least. I promise to never again eat at any establishment owned or operated by your company until this matter has been resolved and I will be sharing my experience with anyone who listens. I am not expecting five star dining when I eat at fast food, but I do expect a minimum amount of respect and customer service.
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