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Hardee's Complaint - Why never to eat at Hardees - Fast food
Fast food - Complaint
VIRGINIA BEACH, VIRGINIA -- I am completely outraged and horrified by my visit to Hardee's this evening. I went to the drive thru at 6:30pm this evening. When I pulled up to the drive thru there were 4 cars a head of me. I did not leave the drive thru until 7:03pm. I ordered a thick burger combo and the 10 piece chicken with sides combo with green beans and mashed potatoes. When I finally got to the window, I was informed first that they did not have the proper chicken for my combo. Then I was notified that they were out of mashed potatoes and I would have to wait for them to make more. Then the girl comes back to let me know they were out of green beans and she would have to substitute it with something else and they did not have enough biscuits for what I ordered either. At this point, I was upset asked to speak to a manager because I had been in the drive thru for over 25 minutes and my food was not even what I order. The manager, Dave, came to the window after take his sweet time, and completely disrespected me. I explained to him that I was dissatisfied with the service and he had the nerve to roll his eyes at me. This is completely unacceptable. If this is the example that a manager sets for your company, I am completely disgusted by what else your company must find acceptable as customer service. Not once did Dave offer an apology for the poor service or lack of quality food. I left after being in your drive thru for more than 30 minutes which is the exact opposite of what any sane person could call fast.
I tried to call the complaint line listed on your restaurant. Instead of getting a district manager or someone who could help me, this manager Dave answers the phone. I would also like to note that the phone rang for over a minute before he ever answered the phone. When I asked for the name and number of district manager or someone above him to lodge a complaint, he replied that he didn't have that information nor would he give it to me if he did. So not only did this poor excuse of a manager give me terrible customer service in person, apparently it extends to his customer service over the phone.
I would appreciate if an intelligent and decent member of your company would call me. I do not care about apologies at this point. I want a full refund for this meal which was not correct when I got home. Furthermore, should your company be unwilling to give me a refund, I will pursue this matter with my bank which will result in a chargeback to your company.
If you would ever like to gain this customer back, I would expect this manager (DAVE) to be fired for his actions. It seems to me that a manager would be maintaining an adequate food supply and if a customer is dissatisfied, the manager would offer an apology at the very least. I promise to never again eat at any establishment owned or operated by your company until this matter has been resolved and I will be sharing my experience with anyone who listens. I am not expecting five star dining when I eat at fast food, but I do expect a minimum amount of respect and customer service.
I tried to call the complaint line listed on your restaurant. Instead of getting a district manager or someone who could help me, this manager Dave answers the phone. I would also like to note that the phone rang for over a minute before he ever answered the phone. When I asked for the name and number of district manager or someone above him to lodge a complaint, he replied that he didn't have that information nor would he give it to me if he did. So not only did this poor excuse of a manager give me terrible customer service in person, apparently it extends to his customer service over the phone.
I would appreciate if an intelligent and decent member of your company would call me. I do not care about apologies at this point. I want a full refund for this meal which was not correct when I got home. Furthermore, should your company be unwilling to give me a refund, I will pursue this matter with my bank which will result in a chargeback to your company.
If you would ever like to gain this customer back, I would expect this manager (DAVE) to be fired for his actions. It seems to me that a manager would be maintaining an adequate food supply and if a customer is dissatisfied, the manager would offer an apology at the very least. I promise to never again eat at any establishment owned or operated by your company until this matter has been resolved and I will be sharing my experience with anyone who listens. I am not expecting five star dining when I eat at fast food, but I do expect a minimum amount of respect and customer service.
Comments:
Posted by superbowl on 2007-08-28:
File a complaint at http://www.ckr.com/contact.html
Posted by Nohandle on 2007-08-28:
Wow, I wouldn't know where to begin with this one so lets get on with it. You were stuck in the drive through for 30 minutes. It's happened to all of us, although not that long. One minute leads to five minutes, to ten minutes and longer and we can't get out of the line to go elsewhere. You get to the window and your order is royally messed up and you were disrespected by the manager. Now you want a full refund for your meal and the manager Dave fired for your experience? I'm sorry, it's not going to happen. On behalf of all the membership, thank you. We now know what location to avoid.
Posted by moneybags on 2007-08-28:
Should have cancelled your order and gotten a refund on the spot. I do that anytime service is subpar or the "fast food" wait is too long. It is called fast food for a reason.
Posted by outlaw386 on 2007-08-28:
I would have cancelled my order.
Posted by ejack053824 on 2007-08-28:
After I got the substandard order...I would have went inside and took a big shyt in their toilet with a note along side the stickwood saying..."Just giving you back a little of what you gave me! Sincerely..Phantom Shytter!"
Posted by runaway on 2007-08-29:
Getting pissed and cancelling your order I can see, but to become "completely outraged and horrified" over drive-thru fast food service?
Posted by ladysaintly on 2007-08-29:
So there were four cars ahead of you at (what is generally) dinner time at a restaurant that posts highly visible signs letting you know that their Thickburgers take extra time to cook. No mention is made of whether the inside of the restaurant is busy. You wait, and then an employee tells you that they're having to make your food fresh rather than giving you the very last of what's under the heat lamp. You demand to see a manager, who you say took his "sweet time" getting to you as though it was personal and having nothing do do with the fact that they were obviously busy and out of several items. You tell the frustrated manager how bad his establishment is and can't believe that he would roll his eyes. Exactly what did you say to the manager? Later you go home and are dismayed that they might be, you know, working or something rather than sitting by the phone waiting to talk to the guy who just reamed them out.
Sometimes, a little bit of understanding is all that's needed. Trying to get a working man fired is a pretty serious desire. How petty to want someone to have to go home and tell his family that they're about to be strapped for cash because some moron in the drive through had a temper tantrum. Sheesh.
Or you could just not go there anymore.
Sometimes, a little bit of understanding is all that's needed. Trying to get a working man fired is a pretty serious desire. How petty to want someone to have to go home and tell his family that they're about to be strapped for cash because some moron in the drive through had a temper tantrum. Sheesh.
Or you could just not go there anymore.
Posted by vader1013 on 2007-12-16:
maybe you could have walked your thickburger twelve piece mashed potato eatin' butt inside... if you could pry your big butt out of the car.
calling for someone's termination b/c you can't get your carb fix is exactly what's wrong with the world today. get your money back and go elsewhere and shut up.
calling for someone's termination b/c you can't get your carb fix is exactly what's wrong with the world today. get your money back and go elsewhere and shut up.
Posted by Bathory on 2008-07-23:
This is why you look up the CORPORATE email contacts.
Posted by Shanna on 2012-07-02:
I'm in disbelief over the attack on this woman. She's completely right! Drive thru time for hardee's is 2:30 seconds. Yes wait litlle bit. Longer for dinner items but 30 mins?! And what do you all think about the manager acting that way? Was that ok too? And I'm not an unhappy customer. I actually work there.
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