Dish Network Complaint - It's True, Dish Network is systematically committing fraud
PORTLAND, OREGON -- I'm not expecting great things from a TV service. I don't even care that the bill is always higher than what it says in the promotional ads, or that there are setup costs that you're never told about.
But Dish Network has really gone far beyond the normal range here. For starters they charged my credit card 49.99 -twice- for setup and both charges said "one time payment". The rep told me that the (single) 49.99 charge would be refunded if I signed a lease. What they did was roll back the extra mistake charge, they never refunded the fee. That's just the start.
About a week later a charge marked DishNetwork Auto Pay showed up, for over $60. I did not sign up for auto-pay and my monthly bill (per their own records) was not due yet and was just a little over $50. I called and they claimed they had no record of the charge and that I wasn't enrolled in auto-pay, but there it was on my credit card statement! I had to go through filling out paperwork with my credit card company to reverse the charges - several weeks later the charge was reversed (not by Dish, but buy my Visa company), but by that time another charge for a similar amount was made to my card! Again DN didn't credit any of this to my actual bill. I reported my VISA card stolen so that the # would change and they couldn't make any more charges like this; I have to file another charge-reversal form. How many people don't notice charges like this? This is fraud, either by DN or by a third-party processing company they use.
Nope, it's still not over...
My first bill was about $53 and due on the 20th of the month. My second bill came, for $72, due on the 8th of the next month! What's up here? I didn't add any services, rates weren't shown as going up, and above all how can you only get 18 days of service for a monthly bill? (This wasn't pro-rated; the initial installation was on the 20th). And in all of this, we weren't even getting all of the services we were being charged for; the receiver in the 2nd room only showed basic channels and didn't even show local channels.
My wife and I were both really very patient for *most* of our many hours on the phone with Dish Network (mostly on hold) but it's gone too far; we both feel that Dish Network commited consumer fraud and we're going to drop our service. Fortunately since I cancelled my card they don't have it any more, but if they make any credit collections attempt I'm afraid we won't be done dealing with them. There's strength in numbers! It would be good to know if there's a place where victims of this company can network and maybe take collective legal action.