Nextel/Sprint Complaint - Nextel is Horrible
CLEVELAND, OHIO -- I have been a Nextel customer for almost 3 years now. When I first got my Nextel, they were not merged with sprint yet. After the merge, it seems they went straight to hell in a handbasket! I have had numerous problems with Nextel. I have had incorrect billing problems, payment problems, unfair billing procedures, rude and terrible customer service, constant coverage issues. Just recently I went out of town and was billed long distance for INCOMING calls. is that sh*t crazy or what!! I have been out of town several times, even went to Hawaii last year (they turned my phone in muthaf'ing Hawaii for $5.00 too) & wasn't billed any long distance or roaming. We purposely used my phone thinking the it's free! I thought roaming was a like a free feature with Nextel.
Anyways, I once had my service interrupted because of an astronomical bill they sent and I let the service stay off for about a month and a half. I finally decided life is not complete without a phone and fessed up to pay the bill. the bill was for $300. I made my payment, was told service would be restored. 6 hours later, I called wondering why my phone isn't turned back on, they tell me I need to re open my account and include a $250 deposit. Now, just hours earlier, i was told that paying the old bill would be fine and that they would restore my service with the same number. them lyin batches! I have been hung up on several times by call center reps and MANAGERS, two different managers have hung up on me while trying to resolve an issue they created. Who the hell is running this joint??!! When people try to call my phone, they constantly get "the Nextel customer you are trying to reach is being located" and then it either hangs up on the person or if lucky will go to voicemail. I can't click back over after another incoming call has come in, most of the time it just drops all parties on the line. This coverage issue is a big deal for me, I am a Realtor and people will call someone else quickly if I cant be reached. I have the Blackberry 7520 and sometimes it will be an hour or so before emails come through due to signal issues. I make money doing appraisals for bank owned homes and they send out solicitation emails to see if I'm available to take the case, but its first come first serve, so if another agent beats me to accepting the case, I am out of money. With these blackouts of reception, this can cost me a few hundred dollars a DAY! I pay on average $175 per month for my bill for one line. I have $99 unlimited minutes, $35 data plan, plus long distance, taxes, fees and insurance.
All this money and boo boo service. its like the suckin phone is in suspended animation, Anyways, after this last stint of being charged long distance for incoming calls, I have contacted my attorney and I am researching other class actions suits and personal law suits against Nextel and will pursue one for myself. I overpay for service that I don't even get!! DO NOT GET A NEXTEL, TELL EVERYONE WHO YOU KNOW NOT TO GET A NEXTEL. IF YOU TELL 5 PEOPLE WHO TELL 5 PEOPLE, WE MAY CAN PUT NEXTEL OUT OF BUSINESS OR MAKE THEM STEP UP THEIR GAME AND BE A MORE SAVVY & REPUTABLE COMPANY!!
I just read an article saying that their recent quarter is looking terrible, no shnit, all these people are fed up with this treatment!
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