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JourneyEd.com Complaint - Returned product - No Refund - Software
Software - Complaint
DALLAS, TEXAS -- I ordered software on 5/1/07. It was not compatible with my computer. I returned it to on 5/7/07. My account was never credited for the $144.98. I have written several letters which were ignored. Unfortunately I used my bank card for this purchase so I was not able to just refuse the charge. I received the company's name from my local community college.
I have also advised them that this company did not return my money.
I have also advised them that this company did not return my money.
Comments:
Posted by superbowl on 2007-08-29:
This may help, and file compalints with the BBB and the Texas Attorney Generals Office.
Journey Education Marketing
john@journeyed.com
13755 Hutton Drive
Suite 500
Dallas, TX 75234
US
972-481-2000 fax: 972-481-2100
Journey Education Marketing
john@journeyed.com
13755 Hutton Drive
Suite 500
Dallas, TX 75234
US
972-481-2000 fax: 972-481-2100
Posted by heaven17 on 2007-08-29:
You aren't exactly clear on the compatibility issue. What was the product? Were there no specifications listed?
As for returning the item, did you notify them that it was being returned? Was the item opened or did you decide it was imcompatible before you used it?
Details, details.
As for returning the item, did you notify them that it was being returned? Was the item opened or did you decide it was imcompatible before you used it?
Details, details.
Posted by KenPopcorn on 2007-08-29:
The devil is in the details.
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