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American General Finance Complaint - The Worst Of The Worst - Loan
Loan - Complaint
GREENSBURG, INDIANA -- I recently contacted American General Finance on behalf of my son. He had asked me to help him out with a payment. I contacted them at the Greensburg, Indiana office and informed them I wished to make a payment. They said they would not give me any information on their account, but then told me that 473 dollars would bring the loan current. I offered to pay it with a credit card. They refused. Most places take credit cards these days. I then offered to pay them with a check that I would mail today. The manager of the office said the payment had to be in their office by Friday which it probably would not be if I mailed it. The man was not very customer oriented so I asked for his bosses name and number and called him.
He was even less customer oriented. I would say that he probably costs the company a lot of money as his attitude belonged with Satan and not the angels. To make a long story short, they said they would proceed with litigation against my son. When a company can not wait one more day for a check to bring a loan current, it is time to stop doing business with them.
This company is a perfect example of what is wrong with our country, and why we are loosing ground so fast. Their terrorist tactics are inexcusable.
He was even less customer oriented. I would say that he probably costs the company a lot of money as his attitude belonged with Satan and not the angels. To make a long story short, they said they would proceed with litigation against my son. When a company can not wait one more day for a check to bring a loan current, it is time to stop doing business with them.
This company is a perfect example of what is wrong with our country, and why we are loosing ground so fast. Their terrorist tactics are inexcusable.
Comments:
Posted by Lidman on 2007-08-29:
How did the Founders structure the American system so that socialism would be unconstitutional?
They did it by setting up a "limited" form of government with carefully enumerated powers. Jefferson called these limitations on government the "chains" of the Constitution.
They did it by setting up a "limited" form of government with carefully enumerated powers. Jefferson called these limitations on government the "chains" of the Constitution.
Posted by Slimjim on 2007-08-30:
It sounds like that one more day of waiting you want from them, has long since come and gone if they are threatening legal action. I'm sure that's why you are making this payment in the first place. Why don't you just overnight the payment to make sure it hits by Friday.
Posted by thegene on 2007-08-30:
In response to slimjimjohnson2000 1) I was making making the payment because my son had asked me to. I know no history about other items. 2) What has happened prior to my first (and only) contact with American General is totally unimportant to my request to make the payment. There attitude and words were confrontational and abusive and highly illogical and totally uncalled for. 3) I will say that there is a chance that they were so "mean" becasue they have had to deal with all kinds of people going through the same thing and getting no positive results. At age 64 I have dealt with many difficult situations and almost all of them were handled in the long run in a calm and productive manner. After seeing just a few of the complaints on the net about American General, I now understand a lot about how they treat people. Though there could be reasons for how unresonable and disrespectful they were of me, there can be no excuse with in comes to a customer relationship.
Posted by ChrisSA on 2008-01-08:
I don't blame you a bit for your comments to them. They are very mean and only look out for them. Way to go!!! I hope you take legal action against them. I am thinking about starting a Class Action Suit against them. Maybe we can start something together. If anyone else would like to start something too, just let me know. Word needs to get out on how they treat people.
Posted by GordonShumway on 2009-06-06:
OK here is the situation, you were not on the account and were asking for information...do you think your bank is going to discuss your accounts with me if I call; even asking to make a payment. Also there are not any banks that let you pay a credit type bill with credit card. American Express is setup with a very few banks to pay your mortgage and that is the only one I know of, so seriously don't act so surprised. If I could pay my car loan with my American Express I would just for the rewards. I take it friday was either the last day of the month or when the demand letter expired and payment was needed. Sounds like the account was already 3 months behind or due for 3 payments in that month...so I have to ask should they just wait for the account to charge off before trying to pursue other means of collecting the account. I don't know but that doesn't make any good business sense to me. Regardless of what happened when you talked to them, the situation would have never came about if your son had paid as he had agreed to in the first place...and people wonder why the credit markets are frozen.
Posted by Guera8678 on 2010-02-01:
No Ma'am your son is the reason why banks dont have money to loan or wanna loan anyone anymore these days even with a decent credit score and the ones who have not had a chance to even establish credit yet get no chance because people like your son take out a bunch of loans they cant afford.
Posted by jktshff1 on 2010-02-01:
Guera...you are way off base, it's the irresponsible actions of the lenders AND borrowers.
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