AT&T Cable Services Complaint - Was ripped off
SPRINGFIELD, OHIO -- I ordered the AT&T advertised package I saw on TV for unlimited phone, satellite dish and DSL for a good deal. First satellite was put in then I got a call from someone in the company telling me I couldn't get the DSL where I live. I called the company back and the rep said there was no way they could tell until the phone was hooked up [which would be the next day]. Well guess what, I couldn't get DSL. They could not offer another package deal to me so I had to keep my cable company package which was about 20 more a month. I had to give my credit card number for the discount [total of 100 dollars] which I was to get a rebate for.
But guess what, there was no refund and my account was charged. AT&T paid for the disconnect fee but would not refund the 100 dollars on my credit card. Could not get rebate because I had to cancel the package. I saw satellite TV for one week for a hundred dollars. When I tried to file a dispute [on my AT&T credit card] they never responded and never took off a penny. All they had to do was wait until the phone was installed, then tell me I couldn't get DSL then cancel the package. I'll be cancelling my AT&T credit card shortly.
Not only did I go through all this trouble, I had to speak very nicely or they would not help me, VERY POOR SERVICE.