La Fitness - Hamden, Ct Complaint - Very Poor Management
HAMDEN, CONNECTICUT -- I recently received a coupon for a free 14 day trial at LA Fitness in Hamden, CT. I went with my brother and his friend, since they belonged to the gym and they wanted me try it out and later to possibly sign up for a membership. It was required on the coupon that I get a sales-pitch and a tour of the gym from the salesman to get my trial.
My brother's friend, having had a terrible experience with a different salesman previously, told my salesman that he would prefer to show me around the gym (since I would be working out with him). The salesman didn't quarrel with the idea and said that I just needed to come back after my workout to show me some membership plans.
They showed me around the gym, and I do admit I was impressed with it, we worked out, and I went back for the sales-pitch. He showed me the membership info and took my personal information. I explained to him that I was waiting to hear from a job and that I was very interested, but that I couldn't afford it as of yet. He said that was fine and we left.
I went today (my 4th trial day) and they wouldn't let me in because the salesman had changed my trial to a 1 day trial. When I confronted him about this he said that it was because I opted out of the tour of the facility. Not only did he not give me back my coupon, but he gave me a nonsensical runaround about his reasons for changing my trial period and refused to give me a tour then and there to give me back my 14 days. He further said that the only thing he could do was to sign me up for 2 weeks for 60 dollars!
If you want a competent staff that cares about your health or their promises, LA Fitness is NOT the place for you. The salesman, Marcus, may seem like a nice guy, but he screwed me out of my contract and my guess is he'll do the same to someone else. LA Fitness, your gym is nice, but your attitude is unprofessional, even childish! Plus, your prices are the most outrageous things I've ever seen!