Geek Squad (Best Buy Stores) Complaint - How bad can it possibly get?
SOLOMON POND MALL, MARLBOROUGH, MASSACHUSETTS -- Review of: HP Compaq Presario 1000X (bad news), Geek Squad Best Buy (very bad news), and HP repair service for out-of-warranty computers (satisfactory experience).
So I bought two Compaq laptops at Best Buy, with the service warranty. Right toward the end of the warranty, the POWER BUTTON crushed into the frame of the keyboard of one of the computers, and the computer would not turn on again. The same thing happened to BOTH computers, one last summer and one this summer. I have had several Compaq computers, but this model takes the cake for the power button.
I had two experiences, one abismal (at Geek Squad Best Buy), and one satisfactory (by sending it to HP).
Geek Squad: First they argued about whether the power button was covered by the warranty. They told me it would cost $700 to fix it because it involves the motherboard. Then, the guy got out a screwdriver and tried to pry up the power button, bending the laptop frame around the keyboard and disfiguring it. They finally decided to send it to their shop, and it came back three weeks later, with the keyboard frame still bent and scratched, and somehow they had also cracked the side of the LED screen and left glue on the screen itself (and also left a big scratch across the screen). When I complained about it, they said I had done it. I had to raise cain to get them to agree to send it back and get their damage fixed. They took two months to fix it, and when it came back, it still had some of the scratches on it that they put on there the first time. The repair was free, because that one was still under warranty.
This year, the other laptop's power button did exactly the same thing -- it got weaker and weaker, and finally crushed right into the frame, and wouldn't turn on the computer any more. By this time, both computers were out of warranty. I called Best Buy, and they said I would have to pay whatever it cost to replace the motherboard and power button (which is connected to it on that model), something like $700.