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Broadway Photo Complaint - Digital Camera
Complaint
BROOKLYN, NEW YORK -- In July I checked a camera on the website of this store. It indicated the description that matched the description exactly as the description given on the camera manufactures website including standard warranty for US. Broadway Photo & Video has address and phone/fax in Brooklyn, NY. Price of the camera was $200.00 and shipping was $14.99.
I ordered the camera online. I got the email of my order as $214.99. In 2 days I got email from the shop that asked me to call their sales dept to verify and further process the order.
I called. I was asked if I want English version of the camera. Their website did not indicate any other language. Since their address is NY, camera is assumed to be in English. I told them that I expect camera to be in English version. Website and order form is in English and language entry is not there. They also told me that the battery is short life which lasts for 20 minutes. I told them that battery is standard part of the camera as per camera manufacture and it lasts approx. 370 shots. They told me that the battery they have it in the camera will last 5 shots. It was not indicated on the description on the website. I told them that I expect to get original battery in the camera that comes with the camera from the manufacturer as an integral part.
I got the camera after 7 days.
The shop charged me $244.98. On the web I authorized to charge only $214.99. I got the confirmation. But later on shop added without my authorization. According to them for English they charged $14.99 and for not removing the original battery $15.00.
NY state needs to take action against this shady outfit. Buyers be aware of the unauthorized charges this outfit adds.
I ordered the camera online. I got the email of my order as $214.99. In 2 days I got email from the shop that asked me to call their sales dept to verify and further process the order.
I called. I was asked if I want English version of the camera. Their website did not indicate any other language. Since their address is NY, camera is assumed to be in English. I told them that I expect camera to be in English version. Website and order form is in English and language entry is not there. They also told me that the battery is short life which lasts for 20 minutes. I told them that battery is standard part of the camera as per camera manufacture and it lasts approx. 370 shots. They told me that the battery they have it in the camera will last 5 shots. It was not indicated on the description on the website. I told them that I expect to get original battery in the camera that comes with the camera from the manufacturer as an integral part.
I got the camera after 7 days.
The shop charged me $244.98. On the web I authorized to charge only $214.99. I got the confirmation. But later on shop added without my authorization. According to them for English they charged $14.99 and for not removing the original battery $15.00.
NY state needs to take action against this shady outfit. Buyers be aware of the unauthorized charges this outfit adds.
Comments:
Posted by Anonymous on 2007-08-30:
Most all online photo retailers use the same email/phone verification routine. It's a way to sell you 'accessories' such as the battery, strap and a US warranty, and sometimes a brand name lens. A gray market camera is identical to one sold for the US market with one exception - the warranty. If you need warranty service you have to ship it back to the country where the camera was originally intended to be sold. Should you refuse the 'accessories' the camera will suddenly be out of stock. For a 'small fee' they will find one and ship it out. Should you refuse the fee you will never receive anything because it will always be out of stock. Happened to a friend but thankfully they never charged his card. Go to the bottom of their home page and click on TERMS then scroll down to Warranty/Repairs and read it carefully.
Posted by Anonymous on 2007-08-30:
Stay away from these shops in Brooklyn, NY.
They are known for selling grey market products.
Some manufactures do not backup warranty work on them.
e.g.
Sony
They are known for selling grey market products.
Some manufactures do not backup warranty work on them.
e.g.
Sony
Posted by Anonymous on 2007-08-30:
I would ask my credit card company to do a charge-back, since this is not the contracted amount.
Posted by Slimjim on 2007-08-30:
What the others have said. I too tried to order a camera once from one of these online outfits and the bait/switch and non-disclosure tactics are ridiculous. This is something either NY could start getting control of since the hub of these places are in Brooklyn, or even the FTC, who notoriously despise deceptive advertising.
Posted by Anonymous on 2007-08-30:
Oh, is this the reason you still don't have a cam slim? LOL
Posted by Anonymous on 2007-08-30:
Sudhir - Great review and thanks for taking the time to share your experience with the membership. I voted your contribution 'Very Helpful'.
Passingby - Awesome comment.
Passingby - Awesome comment.
Posted by Anonymous on 2007-08-30:
Bought our last two digitals at Circut City. Looked up the best price I could find on the Internet. Printed it out and took it to CC, asked them to meet the price, both times they beat the price. Paid and walked out with my camera's. CC beat Best Buy and Target ad's, no fuss, no hassle. Camera's were of course in English with factory USA warranties.
Posted by Slimjim on 2007-08-30:
What makes you think I don't have a camera Pirate? Are you just stupid or are your obvious problems something deeper?
Posted by Anonymous on 2007-08-30:
Knock it off Slim!!!
Posted by Anonymous on 2007-08-30:
Yeah Slim, Knock his head off!
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