Cingular/AT&T Informative - Fairest deal in the wireless
My family plan was due for contract renewal this month.
On 8/1, I signed-on to my Cingular/AT&T account and chose to upgrade my phones with a credit card. I selected 2 Motorola RAZR 3.X phones. The advertised price was $49.99 per phone with $50 mail-in rebate. The cost of the upgrade is $18 per phone. I received both phone on 8/3 and send in the rebates for $100 (2 phones). So far, so good.
I signed-on to my Cingular/AT&T account two weeks later and noticed that they still did not lock down my upgrade feature on both phone lines. I also check my credit card account and noticed that they did not charge me for the phones and/or upgrade fees. However, they did processed and approved the rebates for $100. I called their support line and asked “what happen?” and I was told that they will look into the matter and will get back to me. I still do not get a callback or email from Cingular/AT&T.
I got 2 free phones, no contract and getting $100 (rebate) back.
Few times in life that corporate screw-up actually benefits the end-users (consumers).
I agreed with their slogan. This is “the Fairest deal in the wireless”.