Staples Complaint - Scammed Out of Money When Buying Ink Cartridges
ALBANY, NEW YORK -- I made a trip to Staples to purchase some printer ink cartridges for both personal and office use. I made my way to the aisle containing the ink cartridges and reviewed the different products and prices and searched for ones compatible with my printers. Not once during this time was I approached and offered assistance by one of Staples' employees.
Although their selection on this day was far from adequate, I finally discovered a rack containing ink for my manufacturer. I noticed a couple of areas on the rack were completely devoid of any cartridges whatsoever but found some black ink cartridges for what I considered to be a very high price of 17.99. Towards the very back I noticed 2 packages which were called "twin packs" and apparently contained two ink cartridges. I quicky grabbed both twin packs because I considered this to be a much better deal and recognized it as an excellent bargain opportunity.
Before leaving the ink cartridge aisle I reviewed the empty space on the rack next to where I picked up the twin packs. I removed the pricetag from the empty space on the rack to see if the price indicated on it was for my cartridges. Unfortunately, I couldn't make heads or tails of the mumbo jumbo it contained so I disposed of it on the floor of another aisle as I continued shopping. Quite frankly, I didn't care and didn't believe it to be a problem because I knew I was entitled to these items at the price where I located them.
Once I was through with my other purchases I made my way to the checkout. Everything was going smoothly until the ditzy blood teen cashier scanned my twin packs. They rang up at twice the price! I politely told the cashier that the correct price was 17.99 and she asked me if I was certain it was 17.99 for a twin pack. At this point my patience was wearing thin so I sighed and told her of course I'm sure since I found them on a 17.99 rack. She informed me a price check by anther associate would have to be performed.
It was at this moment that one of the customers in line behind me had the gall to let out a groan and shake their head and otherwise act like an impatient baby. Luckily, I was able to ignore him and pass the time endlessly waiting for some new buffoon to perform a price check by calling my brother. Finally, the price checker returned with a manager who assured me 17.99 was an incorrect price, but was willing to reduce one of the twin packs to this price because they were misplaced. Putting my brother on hold, I informed the manager that this was unnacceptable. His reply was that there was nothing else he could do and gave me an empty apology. I cashed out with one of the twin packs for 17.99 as the manager had to perform the price reduction. I walked away leaving the rest of my purchases and the other twin pack sitting at the register. I guess there was something else he could do for me and that is put away all the purchases he lost due to his treatment of me. Or maybe he should make the immature customer behind me put some away. Never again, Staples. I'm shopping at another retailer from now on.