Cox Communications Inc Complaint - Don't Buy Cox Digital Phone Service
Just wanted to inform as many people as possible as to some of the problems that cox communication does not disclose to you when selling you digital phone service. 1. Originally I paid to have one digital phone line installed and paid additional monies for this service "distinct ring/tone fax" ...A service they continued to charge me for... Although I informed them I did not work and it never did... There answer was to blame hp for its distinct ring software etc....The typical pass the buck once you are on the hook for the service. 2. Since I could not receive faxes I was forced to pay for what I thought was a dedicated second line and also pay to install a second rj-11 outlet, despite paying for a second line cox communication really only ran it off one line (i am not a computer expert but I assume it must be to save bandwidth and be lazy about running a true second line, even though the modem is set up for a second line 3.
Unfortunately I value safety and I wanted to have home security installed and now found out that cox communication will just run it all to the modem through one line although the modem can handle 1/2 or 2 lines separate. When I complained that had cox communication run the second line as the modem is also set up to do, I was met with nothing but resistance, I told that nothing was wrong with their service, and I would likely have to pay for a service tech to come out. Read this!!!
Most importantly.....I would gladly opt to discontinue my service with Cox Communications... But I was also informed that I would not be able "port" or keep either my phone number or my fax number if I switch to analog phone service, so if you are running a home business or would like to keep your number I would suggest getting phone service elsewhere or you will be trapped like me!!!!