The Countertop Company Complaint - Customer Service
ALEXANDRIA, VIRGINIA -- I received a quote from The Countertop Company; at which time I gave them my credit card to hold the price. They assured me someone would be calling me within 24 hours to make an appointment to come out and measure. After one week, no one called. I called the company several times within the week to schedule and they kept putting me off. Finally, I decided they were undependable and cancelled my order. I specifically requested my credit card not be charged. They charged it anyway. I then contacted them several times to have the charges reversed. They kept giving me excuses about the credit card company they do business with was unable to issue a credit.
I ended up cancelling my credit card and disputing the charge. The company IS NOT DEPENDABLE; AND THEY HAVE NO CUSTOMER SERVICE. I WOULD NEVER DO BUSINESS WITH THEM.