Western Appliance Complaint - Crummy customer service

Review by vo on 2007-08-30
SAN JOSE, CALIFORNIA -- We purchased a Whirlpool washer on 3/24/07 from Western Appliance, sales person Will Williams Jr. On 8/19/07 the new washer would not spin on any cycle. I called the Whirlpool 800 number and set appointment. They came out and said it was timer and that was on back order. Part will ship from Mexico on 9/5/07. So until then tuff luck. I called Western appliance to complain about defective washer. Will Williams would not even let me finish my issue before he cut me off and told me not their problem. I in turn called customer service (Debbie Rogers). After calling her numerous times I finally talked live and she told me after one month it is the manufactures problem not theirs.

I will never buy appliance from Western again. They are horrible.
Comments:1 Replies - Latest reply on 2007-08-30
Posted by Anonymous on 2007-08-30:
this Western Appliance sounds like they need to be selling used cars,and not appliances.
They don't service what they sell?Are they a hardware store?

What part is needed?Control Board?
Is it a front loader?(Duet)

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