indian river gift fruit (bee sweet) Complaint - refusing to reimbuse damages on/ for double charges
FLORIDA -- I have ordered from florida orange groves for many years I did have problems because they would sometimes bill your acount twice-once when you placed the order and once when they received it. This past year I ordered a bushel of oranges as a gift and i used my debit card. they charged me once $45.00 when i placed the order and again $45.00. I noticed the double bill and then charged them back for the second billing but I was using a debit card. The next check i wrote would have gone through but thanks to their billing me twice-it didn't- I had to pay twice $15.00=$30.00 for bank charges and because it was a department store (kaufmann's) they in turn charged me $25.00 for each time(2x's) the check was put in and refused payment=$50 When I talked to Bee Sweet about it they told me that they were told to tell people that the management will not be responsible for any other charges incurred and that i probably couldn't prove it-but I can. I asked for the name and number of the person in charge and they gave me another number to call which told me I couldn't receive any compensation. I said I wanted to talk to the person in charge more likely the owner and she said he would not talk to me she would not give me a name or number. All of this took place because of their double billing which has happened to me before but I wasn't using a debit card before so I was credited for the amount overbilled and that was the end of it.In this case I should have been reinbused by the person who created this problem and this problem should not go unchecked for years. What if this was done to everyone who put in an order, you mean to tell me the management or owner would not want to know? I just think there is something very peculiar about this double billing. It seems to me to be a bit odd that they don't want to be contacted and don't ask their employees to correct the error and this goes on from year to year. It's not the firt time it has happened to me but it will be the last because I have paid this year $125 for one bushel of oranges and if i didn't notice I was double billed I would have paid $170-they could have very easily offered me a free bushel next year(actually maybe two bushels free)-something along those lines considering I buy from them every year. But I was surprised and how cold they were toward the situation which was their fault.