Denny's Restaurant Complaint - Dining Experience Ruined By Poor Dessert / Service
ALBANY, NEW YORK -- This one time, my sister and I decided to stop and have dinner at a nearby Denny's restaurant after catching "War of the Worlds" starring Tom Cruise at the movie theater. Little did I know this would turn out to be a big mistake.
First off, we had to wait about 2 minutes for the greeter to seat a couple in front of us before finally returning to seat us only we were forced to sit at a table as opposed to a booth which would have been greatly preferred. I feel guests such as myself should not be forced to wait for a table and Denny's should hire additional wait staff to serve as greeters. In any event, after we were finally seated and served our meals we had a unremarkable experience except for being forced to endure the conversations of annoying diners also in our general area.
Upon completing our meals, we decided to order desserts. My sister chose some type of pie (I don't remember exactly which, it's been a while this this occurred) while I ordered a classic hot fudge sundae. When the desserts finally arrived, I was very disappointed to say the least. My so called "hot fudge" sundae tasted like Hershey's syrup that they just pulled out of the refridgerator. I forced down and suffered through as much of the sundae as I could which was a little more than half before having my sister try it.
Once I finally managed to get the attention of our incompetent server I informed her of the problem. I told her that Hershey's syrup did not constitute a hot fudge sundae. I returned to her the remaining third of my sundae and told her I deserved a more acceptable replacement. After waiting approximately 3 MORE minutes for my new sundae to arrive, the topping was indeed hot, but the vanilla ice cream was far more melty than my first sundae. I couldn't believe this. While choking down this second sundae and trying to keep the meal I just ate from coming back up, the waitress returned to see if the new sundae was satisfactory. My sister replied something along the lines of "far from it, but you've done enough." I wish I could have given her a piece of my mind at this time, but I was phoning my brother and filling him in on the details of the movie.
Upon finishing this sorry excuse for a dessert, we went and spoke to the manager standing near the cash register. I explained to him the lackluster service and the two terrible desserts I was forced to endure and demanded to know how he planned to placate me. At first he offered to deduct the cost of both my sister and my own desserts from our bill. I couldn't believe this. I scoffed and told him that this was completely unacceptable to the point of being humiliating. I told him that our entire meal and beverages should be completely free of charge. The manager refused this citing that no one received any complaints about the meals. At this point my sister stepped in to diffuse the situation and offered to pay the bill. I was still in a state of disbelief over the quality of my sundae and the treatment I received by the wait staff and manager that I returned to the table and replaced the tip my sister had left with a stick of gum and a button that I found at the bottom of my purse.
I also loosened the cap on the salt shaker. Now were even Denny's. I'll be glad to never visit there again!