Oklahoma Natural Gas Complaint - Incorrect billing
OKLAHOMA CITY, OKLAHOMA -- The 'gentleman' I spoke to on the phone refused to let me speak to a supervisor. As a result, I will be forwarding this matter, along with copies of the bills, to Brad Edwards, the Oklahoman, and the state attorney general. Yesterday I received a bill for service from 12-27-02 to 1-24-03, saying I had a credit of $19.31. Today I received a bill saying nope, I owe you $2.90. However, in looking at the two bills, the numbers simply do not add up. For one, the customer charge is not reduced, although there is not a full month of service from 1-24-03 to 1-31-03. Secondly, the delivery fee, which your site claims is based on the amount of gas delivered, seems rather high. If the charge on the previous bill is $11.13 for 6.2 Mcf delivered, then how is the charge on the final bill $4.95 for only 1.7 Mcf delivered? 1.7 is approximately a third of 6.2, yet $4.95 is far more than a third of $11.13. The numbers just don't add up, I don't believe I owe $2.90, and I believe an audit would show that I am in fact the one who is owed money here. However, since your representative said he did not understand the matter, and refused to let me speak to someone who might understand it, it appears you do not wish to resolve this, leaving me with the option of involving the third parties listed above. Furthermore, this will be posted to relevant internet sites. The resolution I seek is a simple credit of $2.90 on the account, and the account closed. Once again, I believe an audit would result in that amount being removed anyway, and a payment owed to me. However, if you are willing to meet halfway on this, I am as well.