CHARLOTTE, NORTH CAROLINA -- I bought a 17 LCD Dell Tv for my husband in May 2005. It was a flat panel TV with a beautiful picture. I got it for $499.00 plus tax & Shipping because I was a special customer and it was normally $699. In May 2006 the picture stopped working. Just a black screen, still had sound but no picture. I called Dell and after speaking to 3 people they sent us a replacement one. I got it in June 2006. In July 2007 the replacement TV they sent me stopped working. Same thing no picture but sound. Now it has been 2 years and 1 month and I have had 2 TV's. When I called them up they told me my 2 year warranty was up. I explained that I only had the replacement TV for 1 year and they said they only warranty back to the orginial purchase date no matter how many times they replaced the TV. I could not believe that I paid $500.00 for a TV that only lasted a year a piece. I asked to speak to a manager and they continued to send me to one person after another who was the same person using different names from India!! They even had the supose head of Dell call me back ( another guy from India ) and he used a different name but I knew it was the same guy.
I told them I would contact the newspapers or anyone I could to warn them not to buy and Dell TV's and also reminded them that I had bought 6 Computers from them and talked my company into buying tons of computers from them and the guy did not care. No one at Dell ever told me I TV would only last a year and it would have to be replaced.. No one at Dell told me when they replaced my TV that my warranty was only good on the original TV so if this TV went out, I would be out of luck ! No one at Dell offered me an extended warranty.
They just do not know how many customers they have lost over this. This is not a way to treat people. Dell says they stand by their products but don't! Remember it is the people that made them a big company and it is the people that can make them a small company by taking their business elsewhere!