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Arborcare Tree Specialists, LLC Complaint - TREE REMOVAL

Review by Anonymous on 2003-02-07
METAMORA, MICHIGAN -- $2075 TOTAL tree quote for: $1825 removal of (3) trees - 1 maple and 2 norway spruces + seperate line item for $250 grinding of (2) spruce stumps. The tree removal was completed on schedule and the work was excellent. We paid in full even though the stump grinding was not complete. Arborcare promised to come back during the week of July 22nd (days later) to complete the stump grinding work. Arborcare did not come back and did not call. I called two weeks later and "Ruth" apologized. "Ruth" promised to have the work done on Wednesday 8-7-02. Arborecare did not come and did not call. I followed up on 8-9-02. "Ruth" explained that they were "really busy" and that she remembered my Wednesday work but never scheduled it. "Ruth" agreed to refund me the $250 dollars since they did not complete the work on the two promised dates. I followed up on 8-29-02. "Ruth" explained that the owner had not been in to sign the paperwork so she could not process the refund yet. I followed up every other week for two months. "Ruth" still claimed that the owner had not been in the office. I explained that I was dissatisfied and "Ruth" apologized. She said it would be taken care of. It has been 6 months since I started following up with the company and there is still no resolution.
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