Dillard's Complaint - Credit Card Customer Service
OKLAHOMA CITY, OKLAHOMA -- This is a letter that I mailed to Dillard's expressing my concerns with a recent experience over the phone:
I called your customer service line today August 31, 2007, to discuss two late fees that were charged to my account after I had paid my balance in FULL on July 26. I called to nicely dispute charges and ask for those charges to be removed promptly from my credit card. The first customer service rep was nice and tried to help the best she could. She transferred me to a manager who was immediately rude and very insincere. It’s hard to remain calm and be a kind person when the person on the other line is immediately on the defense. I paid $93.97 on July 26 to pay off my account like the responsible human being that I am. The manager stated that each of my bills is due the 22nd of each month. That is false. The date changes by a day or two with each statement. I was 3 days late on my payment. I have been a good customer with Dillards credit for many years. I receive my bills from Dillards online through my e-mail. If you all would not have been having ‘technical difficulties’, I would have received a notice shortly after I paid my bill on the 26th of July that a late fee had been charged. I never received one and just recently received an e-mail informing me of the ‘technical difficulties’. At that time I would have called, tried to make arrangements or pay the debt. When I received my bill on August 31, I logged into my account and immediately noticed that I was charged for two months of late fees totaling $36.00. I would really appreciate that this be cleared up. In the mean time I have closed my credit card account with your company and plan to no longer shop at your stores. I also plan to e-mail and express to all my friends and family what horrible service I received. It is customer service such as yours that gives big business a bad name and reputation.
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