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Best Buy - Geek Squad Complaint - Missing Laptop - HP Laptop repair

HP Laptop repair - Complaint
Review by blcook06 on 2007-08-31
LEXINGTON PARK, MARYLAND -- I purchased a HP Pavillion laptop from Best Buy exactly one year ago along with the 3 yr warranty. A month and a half ago I turned it on and Windows wouldn't load, it kept trying tho. I had had no problems at all with this laptop. I took it in to my local BB Geek Squad and it took them over a week to find out that the hard drive had failed. It was supposedly sent "somewhere", I have never found out where, I repeatedly called and finally was told that after 2 weeks at "somewhere", it had been sent to "somewhere else" and hasn't been seen or heard from yet. I have called repeatedly and when they DO actually answer the phone, no one ever has an answer for me...and they NEVER call back when they say they will. I've called the 800 number and tonight I told them if it wasn't back in 2 weeks I would file a claim at small claims court.

I don't know what else to do but I have learned my lesson. I will NEVER deal with BB/GS again...EVER.
Comments:
Posted by HappyJoyBear on 2007-08-31:
Yes, Geek Squad is rip-off. You get better service from local PC repair shops.
Posted by superbowl on 2007-08-31:
You have been had by the crooks and idiots at The Geek Squad. There are hundreds of complaints all over the Internet about them. A number of them were just fired for stealing the files off hard drives, trust you had nothing of great importance on yours?
Posted by HappyJoyBear on 2007-08-31:
I use PGP. It is a good way to protect your data in a public env.
Posted by MRM on 2007-08-31:
The next time you're having computer-related problems, talk to someone that you know such as friends, relatives, or my3cents.com as they may know more about computers than the inept Geek Squads.
Posted by PassingBy on 2007-08-31:
Geek Squad uses a central repair facility for anything that can't be easily fixed in a store. I've read some horror stories about the facility but also some posts from people claiming to work there about the working conditions. Expect to wait about two months before you see the laptop again.
Posted by ThinLazyAmerican on 2007-08-31:
Just buy one of those $400. laptops during Black Friday after Thanksgiving.

I would also suggest a back-up HD. Such as an Western Digital "My Book" External HD.

Back up your Laptop on a regular basis and on the day it breaks, remove the laptop HD, batteries and memory. Recycle the laptop and batteries.

Sell the used memory on eBay and use the money towards another cheap laptop.

You can salvage your used laptop HD by buying an external HD case and use it as a portable storage HD.

Forget about computer warranties, you will never get your money's worth out of them.

I have three $400. Black Friday laptops! They all work great!

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