Best Buy - Geek Squad Complaint - Missing Laptop
LEXINGTON PARK, MARYLAND -- I purchased a HP Pavillion laptop from Best Buy exactly one year ago along with the 3 yr warranty. A month and a half ago I turned it on and Windows wouldn't load, it kept trying tho. I had had no problems at all with this laptop. I took it in to my local BB Geek Squad and it took them over a week to find out that the hard drive had failed. It was supposedly sent "somewhere", I have never found out where, I repeatedly called and finally was told that after 2 weeks at "somewhere", it had been sent to "somewhere else" and hasn't been seen or heard from yet. I have called repeatedly and when they DO actually answer the phone, no one ever has an answer for me...and they NEVER call back when they say they will. I've called the 800 number and tonight I told them if it wasn't back in 2 weeks I would file a claim at small claims court.
I don't know what else to do but I have learned my lesson. I will NEVER deal with BB/GS again...EVER.
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