Broderbund/River Deep Complaint - Problems with PDF Converter in Calendar Creator 12
I recently upgraded from Calender Creator 8 to Calendar Creator 12 specifically for the ability to save my calendars as PDF files. I purchased directly from Broderbund and learned about their new "smartdownload" technology which allows you to use the program while it is downloading. The program is over 1.2GB, so it takes awhile to download. While using the program, I tried to save, print and email as a PDF and kept getting the message the the PDF Converter was not installed. After researching the Broderbund website for 45 minutes, I called the company. I spoke to Brenda who told me that she was in Customer Service and could not answer my technical question but she directed me to a page on their website where I could find a phone number for tech support.
I hung up and called the tech support number and guess what? Brenda answered and said that she was also the Tech Support and that since I called on the Tech Support line, she could now answer my question. What a joke!! After another 45 minutes of uninstalling, reinstalling, rebooting, etc. we could still not get it to work. She had to go, so she gave me some instructions and hung up. I let me computer run all night long to download the entire program and 13 hours later, it finished downloading. Now, the PDF Converter still won't work. I have uninstalled it and reinstalled it, to no avail.
The company is closed for the weekend and there are no other options on their website. I have never encountered a company as incompetent as Broderbund in serving the Tech Support needs of their customers. Not only am I going to get my money back, but I will never purchase another Broderbund product.