Amazon.com Complaint - Lousy Method of Packaging
CORONA, CALIFORNIA -- I've been a loyal Amazon.com customer for about ten years, but for about the last year (the last seven or eight times I have ordered books from the company) the books have been improperly packaged, causing damage to books that perhaps weren't even new to begin with, although I paid for new.
The last time, two books arrived in a box big enough for ten books, and yet there was no padding of any kind. No shrink-wrap, no bubble pack, no little bits of Styrofoam, nothing. The books were, surprisingly, in pretty good shape. The previous time, a piece of folded-up brown paper was used for padding. The books were not in very good condition that time. In the previous five or six deliveries, the books looked like something the customers had sent back. They looked second-hand, with folds in their covers.
I haven't complained to Amazon yet, but I'm going to do that. It's obvious they don't care about their customers anymore ("Plenty more where you came from" is what they're likely to say, but from now on, I'm buying from someone else--even if I do have to pay a little extra.