ALLTEL Informative - Alltel Customer Service
I lost a phone. My bad! I admit fault there. I pay insurance every month with my bill never late. My phone has never been disconnected.
So why is it when I paid to have my phone replaced $95.00 with a police report that cost $25.00 that they did not tell me I needed when I lost my phone out of state. I called them when I lost the phone, while I was out of state to see if there was anything I needed to do. They said no come in and pay you $50.00 deductible and we will give you a new phone. I show up, they ask where is the police report for the lost phone..Police report? Why was that not mentioned when I was on the phone with you service company. "Oh, you were probably talking to someone new".. So after paying $25.00 to have a police report sent they charged me $95.00..I thought it would be $50.00 that is what my CONTRACT SAYS. The lady replied and I am not lying "Oh, we changed that"?????
How do you do that with out my consent or knowledge. I am pretty sure a contract is a mutual agreement. Yeah I think so..
I get this new 120.00 phone for having insurance and I am looking at new ones in the store for less than that. Why do I pay insurance? How can they change my contract?
15 days later the phone breaks! It's OK though the phone has a ninety day warranty. My brand new phone gets shipped off. They give me a low grade loaner phone. Now I wait for my phone to be fixed and the problem is solved...
NOPE! I wish this was lol I swear!
They say you can keep the loaner phone we are not going to try to fix your new phone because it has been discontinued...Why the hell did you sell it to me? Oh yeah, get it and me out of the store. Now I have invested 300.00 dollars in a phone that doesn't work nor can it be found by Nokia or Alltel!
Any help please,