Kia Motors Complaint - Town Center Kia Kennesaw Ga Bad Service
KENNESAW, GEORGIA -- I live in Kennesaw Georgia. I purchased a brand new Kia Spectra 5 in 2005. After about 6 months of owning the car the battery went dead for new reason. I was sitting at my sons school waiting on him to come out. The car was off as was the lights. When I went to start the car the battery was dead. I called the Kia roadside service number and waited an hour for them to come get me. This happened again repeatedly for the next year. I took the car to Town Center every time it would do this. The service dept said there was nothing wrong with the car that I was leaving the lights on. It was not the lights. We were on vacation once. Had been driving for about an hour and stop to get gas. In the time it took to fill my 12 gallon tank the battery went dead?!?!?!?!?!?!?!?!
Skip ahead to last month (Aug 07). We decide it's not worth being stranded at school, and at the grocery store, and on vacation and we need to trade it in. We were not too keen on the idea of another Kia so we went to Hyundai Cartersville. We were given a price on a 07 Hyundai Entourage Limited edition. Leather, power seats, power locks, powers door and trunk, tri zone air. Of course we were going to "trade in" the Spectra 5 so that added 14k in rollover debt. After getting this price we thought MAYBE Kia would work with us more knowing the trouble we had had with the car and that they were not able to fix it. And the fact that they owned the car.
Kia was going to put us in the basic model Kia van, no leather no nothing for almost 1000.00 a month. We honestly said Hyundai can do better. We gave them the deal from Hyundai and the manager laughed in our faces. He said there was no way Hyundai was selling us a van for that little. And that is we could get that deal to go do it. Very rude. He told us to take the van home for the night and sleep on it. So after we had been in Kia for about 2 hours while the idiot of a manager laughed at us we leave unhappy with this van. On the way home I told my husband I did not want it. I do not want another Kia. Saturday morning as soon as Hyundai opened we went and bought the Entourage.
After words with my husband driving the Kia and me following in the Hyundai we returned the Kia to the dealership. The dealership manager came up to us and said "so you decided to sign those papers?" My husband said No. We bought the Hyundai. The manager said so you paid more. My husband said DO I look stupid.
We got a top of the line model for less than Kia's bottom line!
Moral of the story. Do not buy anything from Kia Town Center. The black manager there sucks and is very rude and the dealership manager is a jack ass. I hope they read this. And I hope they get fired.
Thanks for loaning me a soapbox.
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