Sprint PCS Complaint - Customer service--worse / employees--incompetent
SANTA MONICA, CALIFORNIA -- I have had the worst customer service from Sprint employees. Why is Sprint so incompetent. Why can't they solve issues of bad service and bad reliability. How can they continue to be in business? Do all of the stakeholders know about the issues that customers deal with? This is very poor management and poor ethics. I signed up with Sprint because I thought they had a good reputation. I bought a Treo 700 ($400) and signed up with Sprint. I had good service until Nextel joined the equation. As soon as they merged with Nextel, I had so many dropped calls. Every time I called, I was on hold for 20 minutes and it would drop me. In the course of a 15 minute call, i would be dropped 4 times average. I use my phone for clients of my job and it is very frustrating to be in the middle of a call and have calls dropped. If anyone looks at the record of me calling Sprint, they were all legitimate calls. I had issues with service in any area that i went. I called so many times and was always promised that if i pushed *3 my phone would update. It got so bad. Every person i spoke with was so unprofessional and inconsiderate.
I went in to have my phone diagnosed, spent an hour to have them tell me that there was nothing wrong with my phone and the answers of my problem were, "There may be too many towers in your area" "There may not be enough towers in your area" "Your phone is ok, I guess you just have to accept the fact that Sprint servers are not guaranteed to be up and you just have to deal with it" "I don't know what the problem is" I don't understand what the policy of Sprint is, but there seems to be a policy of "Tell the customer what they want to hear, but don't follow through." "Pick up the phone on the 20th minute and hang it up" "Transfer the client to another department so they can be put on hold for another 20 minutes to be hung up on" Anyway, in July, I called the customer service and asked them if i would have to pay to cancel. They said no, you are on a monthly plan now. You only had a year plan. So I changed to AT&T (another $400) for the Treo.
I could not have access to the Spint website on the internet to see how much i owed. that was very frustrating, seeing I signed up for the online statement. I called Customer service and they told me my final bill was 211.00. I asked why and they said it was the early cancellation fee. I told him that i was not suppose to get a fee because i am on month to month. He also told me he wasn't going to reverse the fee. He was very rude. I called customer service in Virginia to complain, was on hold for 20 minutes and got disconnected. I wonder if the stakeholders of Sprint know what is going on. I feel anyones pain that has to or had to go through this. This really has to be resolved. If i did not have these dropped call issues, I would have stayed with Sprint.
I would like a reponse from the Sprint Customer service. What are you doing to correct this issue?