Lowe's Complaint - Two Disasters with Floor and Kitchen Install from Lowes
LOUISVILLE, KENTUCKY -- You would think we would learn our lesson the first time around, but no, we decided to give Lowes a second chance when we decided to redo our floor and countertop in a condo we purchased. We went against our better judgement after our first terrible experience but had and now we are kicking ourselves!
The staff can be friendly, but once you pay for the job...everything goes to HELL and all customer service STOPS!
We redid a kitchen in a home this time last year and it was HORRIBLE. The flooring installer way over estimated the measurments wrong and charged us way too much, so I had to do the measurement myself to prove to Lowes that he overcharged me by $900! The cabinets were suppose to be installed on a specific date, but cabinet installer never showed. Three weeks later we finally found out in the store from a part time employee that the cabinet person quit on them and they never communicated to me. I called them for follow up daily and they would always tell me they would get back with me, but no one ever called. I had to make all the calls. The follow up and communication at Lowes is the WORST! You would think since they have a install department it would be different. The granite countertop was cut for the wrong sink, so we just dealt with it rather than waiting another two weeks to get a new one. And they never know how to use a coupon...they way they figured the discount still confuses me and not even sure we got a discount. Well enough of that story. Moving on...
So, we just moved to a new condo and thought we just had a bad experience and decided to give them another chance...well it has happened again.
We are in the middle of our project now and the flooring was suppose to be delivered between 8am-noon. We got a call from Lowes at 10am stating they were not going to be able to deliver because it was a condo at the 3rd floor. I specifically told them that it was on the 3rd floor and even paid an extra delivery charge for it. What I found out was that the delivery people complained to the mananger and the manager said they did not have to deliver it to the third floor, only the first. Well, I finally called the District Manager (i found it does no good to deal with managers or staff that work in the store and you must go above their heads) The district manager said it would be fine and they would deliver it to us. I get a call from the manager at noon and she says they would deliver the floor within two hours, being 2:00. Well, they finally arrived at 6pm to deliver after making numerous calls. This is just the start...the floor is suppose to be installed Wednesday and we have not done the counters yet...we almost demanded money back and stop the job that we were so MAD but we are stuck and in a time frame for having this complete, so we just have to deal.
Warning....NEVER use Lowes to install or do work. Its not worth it! Even if it does save a few extra dollars. The headache and time spent on it is not worth it in the end.