Value City Furniture Complaint - Extremely Poor Service - Furniture
ILLINOIS -- I just spent over an hour trying to locate a corporate office address for this company - and still have not found one! I guess they don't want to be found and for good reason. A quick synopsis of what has occurred:
Ordered a night stand 6 months ago, they gave me the wrong one, returned it,made two trips an hour away from my home, they kept saying they were looking for it, six months later "we can't get it for you". Requested a refund and interest off of the money they have kept for 6 months, I was told "not possible" and the refund would take a while "we can't tell you when it will be sent from our corporate office". I asked for the corporate office info, they gave me the phone number, no address.
Phoned corporate office, asked who answered the phone as "Ian" for his last name, I was told, "that's personal"! Explained to him what had occurred, he said "that's company policy" I responded "it's company policy to keep someones money for 6 months and have no idea when it can be refunded?" "How about interest?"
Needless to say, "Ian" could not say anything but "company policy". He did find the nightstand I was asking for all along. However, when asked if it could be delivered, he responded, "we're have to charge you, that's company policy". I agreed (It's a matching one to a set I have) So I preceded to give him my credit card number, Ian stated, "we don't take that over the phone" "you'll have to go into the store". I in turn just asked for the refund, enough was enough...
Two weeks later I still have not received my refund.
Can't stess enough to stay away from this company they make money by stealing yours - it'll cost me more in attorney fees to get this back and they seem to know that and bank on it.