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Value City Furniture Complaint - Extremely Poor Service - Furniture
Complaint
ILLINOIS -- I just spent over an hour trying to locate a corporate office address for this company - and still have not found one! I guess they don't want to be found and for good reason. A quick synopsis of what has occurred:
Ordered a night stand 6 months ago, they gave me the wrong one, returned it,made two trips an hour away from my home, they kept saying they were looking for it, six months later "we can't get it for you". Requested a refund and interest off of the money they have kept for 6 months, I was told "not possible" and the refund would take a while "we can't tell you when it will be sent from our corporate office". I asked for the corporate office info, they gave me the phone number, no address.
Phoned corporate office, asked who answered the phone as "Ian" for his last name, I was told, "that's personal"! Explained to him what had occurred, he said "that's company policy" I responded "it's company policy to keep someones money for 6 months and have no idea when it can be refunded?" "How about interest?"
Needless to say, "Ian" could not say anything but "company policy". He did find the nightstand I was asking for all along. However, when asked if it could be delivered, he responded, "we're have to charge you, that's company policy". I agreed (It's a matching one to a set I have) So I preceded to give him my credit card number, Ian stated, "we don't take that over the phone" "you'll have to go into the store". I in turn just asked for the refund, enough was enough...
Two weeks later I still have not received my refund.
Can't stess enough to stay away from this company they make money by stealing yours - it'll cost me more in attorney fees to get this back and they seem to know that and bank on it.
Ordered a night stand 6 months ago, they gave me the wrong one, returned it,made two trips an hour away from my home, they kept saying they were looking for it, six months later "we can't get it for you". Requested a refund and interest off of the money they have kept for 6 months, I was told "not possible" and the refund would take a while "we can't tell you when it will be sent from our corporate office". I asked for the corporate office info, they gave me the phone number, no address.
Phoned corporate office, asked who answered the phone as "Ian" for his last name, I was told, "that's personal"! Explained to him what had occurred, he said "that's company policy" I responded "it's company policy to keep someones money for 6 months and have no idea when it can be refunded?" "How about interest?"
Needless to say, "Ian" could not say anything but "company policy". He did find the nightstand I was asking for all along. However, when asked if it could be delivered, he responded, "we're have to charge you, that's company policy". I agreed (It's a matching one to a set I have) So I preceded to give him my credit card number, Ian stated, "we don't take that over the phone" "you'll have to go into the store". I in turn just asked for the refund, enough was enough...
Two weeks later I still have not received my refund.
Can't stess enough to stay away from this company they make money by stealing yours - it'll cost me more in attorney fees to get this back and they seem to know that and bank on it.
Comments:
Posted by moneybags on 2007-09-02:
Go the www.statelocalgov.net Look up your state. go the the Secretary of State's site and look up corporate records. That should give you the corporate info you need. Works on almost any state.
Posted by HappyJoyBear on 2007-09-02:
Do a WHOIS Lookup on the domain registration of vcf.com.
Here is their corp. address, tele. and fax info.
1800 Moler Rd.
Columbus, OH 43207
Phone: 614-221-9200
Fax: 614-443-9011
Toll Free: 866-823-7867
Here is their corp. address, tele. and fax info.
1800 Moler Rd.
Columbus, OH 43207
Phone: 614-221-9200
Fax: 614-443-9011
Toll Free: 866-823-7867
Posted by Rustydog242 on 2008-06-17:
Wow. Thanks for the corporate information. I've been waiting 6 months for a missing part and still can't get an answer from the Harrisburg VCF store as to when I'll have it. Worst management and customer service I've ever had to deal with! Wish more people would post their complaints.
Posted by marilyn goudas on 2011-06-27:
OMG...they sent me faulty merchandise...took it away....have not refunded my money since purchase in October 2010...I am now looking for corporate information to send certifed letter...contact me so we can file class action suit or put it on Alive on 5 news...across the media...facebook and twitter...this thievery must stop...my number is 440 460 4647..please contact me...leave essage if i am not available...m.goudas
Posted by KORY on 2011-07-27:
WORST FURNITURE PLACE, AWFULL SERVICES VERY VERY POOR QUALITY FURNITURE, VERY UPSET WITH THE COMPANY, THIS IS MY #4 DELIVERY AND STILL NOT GET A BRAND NEW BEDROOM SET..... ALL SCRATCH UP....
Posted by Jim on 2012-04-14:
Thanks for the info also, Been having same issues with parts. We bought from the Plainfield, IN store. Will never buy again from VC again. Very poor service and they will not give out names or phone numbers even to their DM's.
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