Amazon.com Informative - Gift Certificate RIP OFF
Your viewers need to be warned of a deceptive practice by Amazon.com with gift certificates.
My son received a certificate in the mail from his cousins. We received it in January 2002 as a Christmas gift for Christmas 2001. He had it saved away, and tried to use it in November 2002 - and found he could not use it. I tried to help him and had the same problem, so I began to e-mail Amazon for help. Unfortunately they kept confusing this certificate with another one I sent my brother (even though I sent them a scanned copy of the certificate) – and they actually became somewhat rude, but telling me I needed to contact the sender of the certificate (I was the sender of the one they were addressing!!).
When we finally got focused on the proper certificate they said they would not speak to me, but rather could only speak to my minor son. I thought this quite ludicrous – and felt they were just trying to put me off. After working the issue for weeks, they advised us that the certificate expired in December, and it was a shame, but nothing they would do -- they kept my son's $100. I find it amazing that they can do this!! I further find it more amazing that this is not widely known, nor is it stated on the certificate. $100 is a lot of money to my son - as it would be to ANY 14-year old!
I wonder how many people would use Amazon for gift certificates if they new that Amazon will keep the money if the certificate is not used in a limited time span.
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