Panasonic Informative - Warranty Repair Service
REDMOND, WASHINGTON -- I purchased a PVGS39 camcorder in May and it functioned great for 11 months. The unit then refused to release a recorded cartridge and I sent it in for repair estimate. The estimate was for almost as much as the camera cost. I told them thanks but no thanks and send my unit back. After a few months and 3 phone and written inquiries, they finally said they found it and sent it. After another month, it was not received. They traced it and found it was sent to an address that was 2 years old; they did not verify the correct address to return. That could be excused except that I had the camera insured during transit and UPS left the camera on the door step of the wrong home. Since my last contact it has been 2 weeks and still no word on what they plan to do. One gets the feeling that they intentionally drag their feet hoping you will give up. I have been told by a local repair (I should have gone there first) shop that the issues was easily fixable. There is a lot going, UPS has some fault except that they likely were not told to get verification of receipt, etc. By advice is to hang in and keep at it.