[X]

39
Helpful
Votes

UCC/DirectBuy Complaint - Infomercial ripoff - Direct Buy

Review by BJ7 on 2007-09-02
BOTHELL, WASHINGTON -- We made the mistake of purchasing a membership to Direct Buy approximately 2 years ago. In retrospect we should have been tipped off to problems when we were told that if we didn't join the very evening we would NEVER be able to join. They did allow us to view a few catalogs in a specific area of interest before signing up, but were somewhat secretive about their "deals." Unfortunately we did join to the tune of $3999, anticipating that we would save more that through our purchases. What we have found is that products are difficult to find in the catalogs, particularly if the product has multiple parts necessary for installation such as plumbing. In addition to the listed Direct Buy price, a shipping and handling fee is charged that, at least in some cases, brings the price above the MSRP. The most recent experience we had was a toilet we ordered on 3/30/07 with an initial delivery date of 7/18/07, which was then changed to 7/24/07. By the middle of August when we still had not received the product we began to investigate.

We were told that the toilet came in and was damaged. About a week and a half later they reordered it and it AGAIN came in damaged. At that point (which was past the time our plumbers had been to our home to install the new bathroom fixtures), we cancelled our order and asked for an immediate, full refund. After a couple of days of talking to various people and attempting to talk to the branch owner, we did get a check for the full amount which they had collected on the date of our initial order. I went online and found another company with the very same toilet and the price, including shipping, ended up to be a mere $18.20 more than Direct Buy said they were going to be charging. They also delivered the product in less than 7 days with no damage. The other day I got a bill from Direct Buy for an additional $80.28 for shipping on the same toilet which we never received from DB. When I called they did say to ignore this bill.

However, if I compare the price that we would have paid if we had received the toilet through Direct Buy to the price I DID pay to the online store, Direct Buy would have been $62.08 MORE EXPENSIVE than I found online with very little effort. We have also purchased lighting fixtures that have had problems which we have put up with since returning products after signing for delivery there appears to be little recourse on defects. My husband and I have decided that we just chalk this membership up to a very expensive lesson, but if a class-action suit against Direct Buy ever comes up, we would be right there! We have found it to be a complete waste of money!
Comments:11 Replies - Latest reply on 2011-07-24
Posted by tnchuck100 on 2007-09-02:
Thank you for a very good write up. You have confirmed what I suspected of their commercials.
Posted by Anonymous on 2007-09-02:
One of the news channels did a undercover piece on Direct Buy. Anyone that would have watched it would never, ever join. High membership fee's, ridiculous S&H fee's, the join now or never scam. DB was unable to provide even one item cheaper than the news team found it on the Internet for.
Posted by Femme208 on 2008-11-10:
I've never bought any of my plumbing fixtures from direct buy, because I have always found them cheaper online. Same with tile, which I have bought at a local tile place. However, despite my best online shopping techniques, I absolutely could not beat their pricing on pella windows and top of the line cabinets. This review is another perfect example of a consumer who didn't do their research before purchasing. I ALWAYS check online before making a Direct Buy purchase. Sometimes Direct Buy wins (as in with my appliances, other than the one I bought used) and sometimes the online world wins. But, I've still managed to save tens of thousands with direct buy. And I am seriously cheap!! :-)
Posted by DebtorBasher on 2009-07-08:
Sorry, no free advertising, TomRX8...
Posted by PepperElf on 2009-11-13:
Dang. Even FTLLP is trying to get free advertising space here.

Let me guess was TomRX8 working for the same company that FTLLP is?
Posted by DebtorBasher on 2009-11-13:
Sorry, no free advertising,FTLLP...
Posted by PepperElf on 2009-11-13:
I'm betting.... DB's sanity..... that they'll try again. >:-)
Posted by DebtorBasher on 2009-11-13:
LOL...I thought the same thing Pepper.
Posted by DebtorBasher on 2009-11-13:
You're not putting much into that pot,are you Pepper? LOL!
Posted by DebtorBasher on 2009-11-13:
This review is from 2007, those attorneys must be in desperate need of some work.
Posted by JOSEPHINE on 2011-07-24:
I HAD A RUN IN WITH DIRECT BUY YESTERDAY THE MANAGER CAME AFTER ME TO THE CAR AND WAS SHOUTING AT ME AS I WAS TRYING TO GET IN MY CAR WITH MY WALKER AS I RECENTLY HAD SURGERY, I WANT TO JOIN THE HUGE CLASS ACTION LAW SUIT THEY HAVE WITH 800,000 PEOPLE MY I WAS ONE OF THE LUCKY ONES I WASN'T SCAMMED I WAS ABUSED. SOMEONE LET ME KNOW WHO I CAN CONTACT IN FLORIDA MY E MAIL IS SCAMDIRECTBUYGMAIL.COM

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.