U-Haul Complaint - Stiffed Again - Trailer rental
BUFFALO, NEW YORK -- I needed to rent a car tow dolly and called a U-Haul location.
I spoke with the U-Haul guy and set up the rental well ahead of time, but when I went to pick up the tow dolly first thing in the morning as planned, a different guy at the U-Haul told me I could not rent the unit.
He said the tow dolly units were not able to be reserved. I had NO recourse... except to call the next nearest U-Haul and set up a rental of the same tow dolly unit which I immediately went and picked up.
Then more recently, I called a U-Haul and was told I did not need to reserve the trailer I was asking about. I asked the guy at U-Haul 2 or 3 times, and he kept saying I did not need to reserve the trailer.
When I went to the U-Haul the next day to pick up the trailer, I was told that it was NOT available?!?!?! Whaaa!?! So I called the next nearest U-Haul and set up rental of that exact same trailer which I picked up and used that day.