ALLTEL Complaint - Overall quality of Alltel is poor
VIRGINIA BEACH, VIRGINIA -- When the military transferred my husband to another area I was forced to stay with my family. I had been with T-mobile for years and never had any problems with them. I loved t-mobile, however, I had NO service within 25 miles of my families house. I broke my contract and went with Alltel. They were the only provider that had service where I was staying at. From the get go, it was horrible. I signed up for the circle plan and drove home to input my numbers online. I tried to register a new account and it wouldn't let me.. I called customer service and they said that it had been down for new registrations for two weeks(isin't this a major corporation?? and your website is down for new registrations for how long??) so they manually input my circle numbers. A few days later I checked my minutes and I had used something like 500 minutes which was impossible because I had never called anyone out of my circle. I called customer service and found out that they never input my numbers.. So then they put them in again... Another couple days passed and the same thing... I was getting charged for minutes that were supposed to be on my circle.. I ended up getting a 300 dollar phone bill when my phone was supposed to be 59 dollars. Also, I was promised a military discount.. I signed up for alltel and bought my phones on an air force base and yet 2 months later they finally tell me that it has to be registered under a .mil address. When I purchased my phones, I mailed one to my husband. When his ship pulled into Maine, he tried calling me and it said he was roaming.. he called customer service and they told him that as long as the R was flashing, he was not roaming.. So.. he used the phone... Only to find out later that we were charged for Roaming. 2 months after signing our alltel contract and after being on the phone with customer service about every 4 days to deal with billing issues that were never cleared up from the get go, I decided to pay the 400 dollars and break my contract.. I had since moved to the new duty station where I had a choice of providers. I'm back with T-mobile and I'm very happy. I had alltel for 2 months and yet I'm still very happy to say that I paid 400 dollars to break a contract and dodge that bullet for 2 years.
The phones are CRAP!
I do want to comment though that customer service was always very friendly. I think the hold times are horrible and I never got anything done talkign to customer service(hint why i was on the phone with them every 4 or so days) but they were always pleasant.. I never encountered a rude person when I called alltel.