DirecTV Disputes Complaint - Un Warranted Contract Agreement
EMERALD HILLS, CALIFORNIA -- After ten years of being a loyal customer this is how it ends.
IT goes as follows:
September 2ND 2007
DIRECTV BILLING DISPUTES
GREENWOOD VILLAGE, CO 80155
RE ACCOUNT # xxxxxxxxx
TO WHOM IT MAY CONCERN:
I am writing to inform you of my cancellation request, as of September 11Th, the end of the billing cycle.
I was told by a customer service rep that my equipment is leased. This equipment is not leased due to the fact that I did not buy it from Direct TV. I bought it second-hand from a private party. When it was time to replace my existing
equipment, your customer service NEVER informed me that replacing my old machine with a new one would automatically sign me up for a two year contract.
Your rep then tried to sell me your new Direct TV system.
I explicitly told the rep that I did not want your new equipment because I was not happy with your company's new DVR and wanted to keep TiVo, FOR WHICH I PAID A LIFE TIME FEE, and I was not interested in signing a contract.
I have been a loyal customer for over 10 years and I, frankly, am tired of your deceptive business practices.
You offered the HD 250 TiVo receiver ,advertising that it would be the future format of your company. A few months later your company decided to go in another direction, and the receiver was already obsolete.
This time you railroaded me into a what you call "an agreement" without my knowledge or consent. I wonder how many of your customers are in my position.....
You have no proof of either a written or verbal agreement between us.
If company policy was not to inform customers of the consequence of change, that would be considered fraud by the FCC, and I am sure that they would want to look into this matter.
I am demanding that my account be closed at the end of this cycle and no more charges will be accrued, including early cancellation charges.