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Expedia.com Complaint - Surprising hotel selection

Review by Consumer on 2007-09-03
COLORADO -- First time we have used Expedia. Though I knew I wouldn't have the name of my hotel, the onces listed were certainly reputable. Ended up with Quality Inn. Advertised as 2.5 star. Not in my books. So having trusted Expedia we ended up there. Have never stayed at such a low end place and not happy to be there now. Seeing business and old friends and find this to be embarrassing. Totally misrepresented the quality of hotel we would be using. Never will we use you again and I'm going to E-mail my entire address book as to the total misrepresentation of the hotels available.

So we are had this time, but never in the future and will advise every person would be client to think twice.

I'm disgusted and caught in your propaganda - once.
Comments:4 Replies - Latest reply on 2010-09-09
Posted by Anonymous on 2007-09-03:
what exactly was wrong with the hotel? You left out the details
Posted by Timboss on 2007-09-04:
The Quality Inns I've stayed in were a motel. What didn't you like about it? Also, did you check the rate at the Quality Inn against what Expedia charged - many times a hotel's internet rate is lower than an online agency and you don't have to pay any fees.
Posted by ExceedKris on 2007-09-04:
you cannot blame expedia for you not paying attention to the website...you need to READ REVIEWS AND LOOK AT PICTURES!! that's the reason that people leave reviews on the website. it's no ones fault but yours if you didn't read the reviews...and if you did..and everyone liked its probably just you! suck it up...aparently it's just expedia hating you because a lot of other people still use it! expedia's out to get you...watch out!
Posted by IhateExpedia on 2010-09-09:
Tripadvisor and Expedia have been know to post up pumped up reviews of hotels. You can't trust the reviews. A 2.5 star is a regular, run of the mill hotel. Maybe it was a 1 star hotel, and the manager had all his friends rate it higher and give good reviews. Or maybe it was Expedia themselves, knowing that they were paid and that one star hotels don't do very good business. I'm just thinking here. It's a possibility. A very evil one that makes business sense.

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