MCI - Now GlobelTel Correctional Billing Complaint - Customer Service Department can NEVER HELP
At least once a month Globeltel which use to be MCI, bills me incorrectly. On several occasions I speak to customer care whom is extremely rude and always interrupts with hearing everything I have to say. They have taken my money and put it on whatever account they want, either the prepaid account or regular billing account. I have asked them several times to remove my prepaid account and they tell me that they will and simply do not. They are constantly hanging up on me and telling me not to yell at them when I am not. I can NEVER speak to a manager or a boss either. I spend 600 dollars monthly and there is simply nothing I feel i can do because I have no other choice but to use this phone company.
However, we can all write our congressmen and make him aware of this problem. The customer care headquarters is in El Salvador.