Wachovia Complaint - ATM problems
VIRGINIA BEACH, VIRGINIA -- I have had problems with Wachovia before but Friday's incident was the last straw. I went to the drive up ATM to take out some money and the ATM gave my my card back with no receipt and the screen said "timed out." I needed this money to pay back a friend so I tried again thinking it was nothing...it "timed out" again with no receipt or cash. I went to the walk up ATM to try that one thinking that either the drive up one was out of cash or needed maintenance. The walk up ATM worked but told me I would overdraft if I took out that amount of money meaning the system was showing that I had taken out the money the first two times. I freaked out because I had no money or receipt to prove that I didn't get the money, "luckily" even though the bank was closed I caught some employees leaving and told them what happend. Very nicely, one woman took my debit card and went inside(I thought she was fixing the situation). While inside an employee told me they had been having many problems with the ATMs. The lady came out with my card and said You're right they did take out the money from your account. You will have to call the 800 number." Um what the, no I told her how can I prove I had no money from those transactions, and why cant they do anything like call or help me any more. Oh because they don't handle the ATMs, they have a company that handles them and they were closed for the labor day 3 day weekend. But they didn't see a problem because they have such great overdraft protection and even though I had $15.00 left in my account I could spend as much as I wanted all weekend and only have to pay their "small" overdraft fees.
Yeah thats what they told me before rushing off to enjoy the holiday weekend. So I sat there in the parking lot and called the 800 number which told me they would put the money back in my account in 24-72 hours. Oh wait nope because it was a holiday weekend it would most likely be longer. So as soon as my money finally gets put back in my account (its Tuesday still nothing im hoping for Thursday at the earliest oh yeah and I'm supposed to have a payment come out this week for my health insurance) Im going in there and taking my money some where else and I cant wait for them to ask me why I want to switch banks. Why even have ATMs.
The same thing happened to a kid at the walk up ATM while I was on the phone with the 800 number jerks. Thanks for ruining my labor day weekend Wachovia! Haven't you ever heard of an out of service sign!?