Citibank N A Complaint - Company Promoted Harassment
I just got of the phone with a Citibank collections department manager. Several days ago my Mom called in on my behalf about a card I had canceled after I moved that was being charged late fees on a credit protector charge that was placed after I had canceled the card. They said she had no right to call them. The next day, my family was prank called five times by Citicard. We knew this because caller ID identified them and each time they answered the phone they'd hear a click. My family thought it was sort of funny but I was furious that Citibank felt it was acceptable to let an employee harass my family.
I called in today to find out information about the employee and file a complaint. After being transfered several times, I spoke to this manager who told me she could not give me any information about the employee, and that the calls were not in fact "prank" calls but that they were caused by a phone system that automatically calls a house and if it doesn't think someone is on the line, will hang up on them. She told me I couldn't file a complaint because this was just an innocent automated calling happening and there was nothing to complain about.
Tell me this is not completely absurd! I'm at the point where I am just going to pay whatever is left on my statement (although completely fraudulent charges!) to finally put an end to my Citibank experience.