British Airways - Inexcusable Negligence Complaint - BA - GPS luggage / tracking system needed
NORTH HOLLYWOOD, CALIFORNIA -- How hard is it to manage and track parcels?
Fedex does it. Airborne Express does it. Hell, even the US Post Office does it. Why can't British Airways manage luggage, track it, and deliver luggage after it gets misrouted?
The answer is not what you might expect. After British Airways lost my luggage on a flight before my Mediterranean cruise, I discovered that lost luggage isn't an accident on British Airways. It is a well known, intentional business process which executive leadership is fully aware.
Airplanes have a weight limit. If luggage exceeds the plane's weight limit, certain bags intentionally get left behind and re-routed on later flights. Sometimes much later flights. Later, some bags are forwarded to passengers at their various destinations. May bags are not.
If that isn't enough, BA has a broken business process for delivering lost luggage to vacationing passengers. BA claims that bags can be tracked online, but the online information is seldom updated, and often appears to be inaccurate. For example, our missing bags were spotted in Barcelona, BA said, but the bags turned out to be still at Heathrow. These two bags, both of which BA tracked and located, have never been delivered. One bag that BA claimed was missing entirely showed up at the first port city on our cruise. In addition, many travel professionals say that BA's barcode system is not an advanced system for baggage tracking and delivery, but rather just a baggage numbering device.
What are the executives at British Airways doing, if not managing this severe problem? What are they busying themselves with?
In the age of GPS tracking devices and barcode retrieval systems, BA's luggage handling is a modern disaster, and an embarrassment to its executives. They would rather not implement a GPS tracking system, because that would uncover their real problem-- they've been misrouting bags intentionally for weight limit reasons.
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