Northwest Airlines Complaint - Poor Service
NORFOLK, VIRGINIA -- I've been a WORLDPERKS member for many years. During the last four years I tried many many times to obtain a reservation using my WORLDPERKS mileage. Every time I call I fail to get the opportunity to talk to a "live" agent and was always told "All agents are busy, please call back".
Then I tried to obtain reservations through the internet. And here again, all if ever got was "no seats available" I've tried this for about 6 flights and could not talk to anyone and could not obtain a WORLDPERKS reservation through the internet. Finally I had to make my reservations and pay for them as I couldn't wait any longer to confirm these reservations and the flight had to be made.
I find the system very "cold" - no personal contact and no satisfaction.