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Etrailer.com Complaint - Etrailer.com sells defective equipment

Review by mcgett on 2007-09-04
During spring 2007, I purchased a bike carrier and trailer hitch from etrailer .com. After only one weekend camping trip, the hitch bent to the point that the bike carrier was nearly dragging on the ground. When I contacted etrailer .com with news of their equipment's substandard performance, I was disappointed to discover that etrailer.com did not stand behind its equipment. etrailer.com invited me to return the defective equipment that I had purchased--but only at my own expense! In my opinion, that is hardly the position that a respectable company should adopt.

Worse yet, when I returned the hitch, etrailer.com took the liberty of deducting outbound shipping and a 20% restocking fee from their overall refund. Thus, I ended up netting $33.14 in return for a hitch that originally cost $159.95.

In conclusion, if you are looking for bike hitches or other auto accessories, I DO NOT recommend etrailer.com.

In my experience, etrailer.com sells defective equipment, and etrailer.com has little concern for the cost or inconvenience that it causes its customers.
Comments:2 Replies - Latest reply on 2007-09-04
Posted by sarahnkrystal on 2007-09-04:
I'm sorry that you got such a pitiful refund. There aren't very many places that will give you free return shipping, and now restocking fees are becoming a common practice.
Posted by moneybags on 2007-09-04:
How are they able to "restock" defective equipment? I would write a letter and question this charge and the other charges, too.

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