Buy.Com Complaint - Credit Issue
SACRAMENTO, CALIFORNIA -- Dear James Roszak,
As a frequent user of your company, I feel obligated to share with you my experience.
I ordered a DVD from buy.com on Feb 8, order #10191889. I was told the DVD was on backorder, I requested to canceled the order and it was confirmed to be canceled on Feb 14, I was told a credit $38.46 will be issued back to my account within 10 days.
In Feb 19 and Feb 20 , I called your customer service, I was told it should takes 7 business days to issue the credit. I called back on the 7th business day, then I was told it actually takes 10 business days.
I talked to David, a customer resoultion specialists, on Feb 26, I was told to wait until March 2 and the credit should be issued by then. I contacted your customer resolution specialist, Don, on March 2 as I still not receive the credit, I was told that no customer service and customer resolution department can find out when the credit will be issued. I was told that credit requests have heen sent to your corporate office certificate department 3 times and there was still no response from that department. I requested to talk to a supervisor to escalate this issue 3 times, every time I was told they were on a meeting. I then requested to have a supervisor call me or email me to follow up my concern. I did not receive any response. The only solution I was suggested for that issue is to write you a letter.
To help keep me as a potential future customer, I would like the following:
I want to have the credit issue back to my account as the time frame your company promised.
At the very least I would like a response from your company regarding this incident.