Comcast Corporation Complaint - Cost changes almost every month
DOWNERS GROVE, ILLINOIS -- I tried to send this on line to Comcast, but I was told to cut it to 1500 characters. How do you reduce 6 months of anger to 1500 characters? 6 months ago, I signed up for your $99.00 special. I was told that since I already was a devoted Comcast cable and phone customer, I could not get the great deal that you offer strangers. That didn't make sense to me, but I was told it would only cost about $120.00 per month. I signed up and was shocked that I was charged $399.86 the first month and $99.00 just to keep my own phone number. The next month, October 2006, I was billed $140.98 that was $20 more than your slick salesman promised me, but I reluctantly paid it after a call to customer service. In November I was billed $141.46, so I returned my cable box because it only worked on one TV in my house and it was screwing up my wife's taping of the Soaps. I figured why should I pay for something that doesn't work. In December my bill went up to $175.86. I called Customer Service and the guy told me that He would call me back, but he never did. In January I was billed $168.77. I called again, Shante said she would check and call me back, she never did.
In February, I was billed $189.04, so I called Casandra and asked her if she was a responsible person that would call me back if she said she would. She got indignant that I would ask such a question, but she assured me that she would check and find out why my bill is almost $70 higher than what I was promised and call me back. She never called, so I paid $140. The next month I got billed $214.97. I finally got to talk to a supervisor, who was able to tell me that when I returned the cable box to save a few bucks, I was charged $103.07 for bundled services instead of $39.95. He finally reduced my bundled service charge back to $39.95, so that my bill would be $137.47 from now on and he told me it would not go up.
I just got my September bill and it jumped to $160.64. I called Customer Service pressed many buttons and waited 34 minutes to talk to a person, who told me my deal was over and that is what I will be paying from now on!!! I told her I never got a deal, because I was a reliable customer and your company screws people who are stupid enough to sign up for your service. You have cost me a lot of tension with my wife, ever since I signed up for your $99.00 deal that turned out to be twice that amount. I see I'm not alone, see the complaints I found at: http://www.my3cents.com/companyOverview.cgi?code=143
Gregory F. Lopatka
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