Rams Software Complaint - Support and Software Policies
RAMS IS IN, TEXAS -- The product RAMS sells is approximately $900 in cost. They discontinued phone support, and claim the user needs "more experience" when trying to solve a problem. The problem was repeated on their end, but a later claim is that their is a problem in the file, not the software. However, the software lists that file type as supported.
The main issue is their software registration process. We upgraded our Server hardware and software, which meant joining the PC with RAMS3D software, to a new domain. This nullified the registration key and rendered the software unusable. Their solution costs us $75 to generate a new electronic key file. They did not accept payment via Credit card, they do not take phone calls. They want a check or Pay Pal. Most businesses do not use Pay Pal. I told them during my week long battle for a fair resolution - why should I pay them more money to "fix" this "problem" - that we needed to be running ASAP and that we had already outsourced work due to our software being broken.
I sent a check by Express Mail, it took them 2 days to collect it from their PO box, and then they tell me the key generation takes a few days.