Etronics Complaint - Deceptive return policy
I received an item as a gift which I could not use. The gift was purchased weeks before my birthday causing return to be 45 days. I read their return policy, so I was expecting the RMA to be declined. I was surprised when it was approved with the only mention in the RMA of a restocking fee referring to the condition of the product. The product was sealed and the box was in perfect condition, so I went ahead and spent $15 to return the product. I then received an email that I was being charged 15% restocking fee.
Online chat with agent said the reason for the restocking fee was the shipping manager inspected the product and said the product was opened and looked used. The box was sealed with manufacturer's original seal.
In telephone conversation with customer service I was advised it was because the purchase was over 30 days ago. Why is the only mention of a 15% restocking fee referring to the condition?
I read their policies carefully. I would have kept the product and not spent another $15 shipping to return it if I knew about the restocking fee. I spent over an hour on the phone and chat with zero satisfaction.
Apparently, they charge a 15% restocking fee, regardless, even though their written policies say it's only dependent upon the condition.
No one should do business with a company that relies on deception to make a profit.