IDT Corporation Informative - What are you hiding?
I had a problem with my phone service for the past 5 days, and have been continually on the phone with representatives from IDT. I began to notice that not a single person spoke English without an accent, and some were downright almost impossible to understand, so I asked a simple enough question. "I know that your corporate office is in Newark, NJ, but where are customer service calls being directed--what country/state, and are these calls being outsourced?"
The rep absolutely refused to give me an answer, siting "for security reasons". Nonsense, of course, because I didn't need specific information, but I did want to know at best what country the calls were taken in, because I do not deal with companies who outsource when at all possible. We need jobs in this country, and I despise the fact that greedy corporations are constantly outsourcing their work to give a bigger profit margin to their stockholders. The rich get richer, no matter whom they hurt in the process. I have the right to know this very basic information when I am paying them for a service.
The refusal to respond leads me to the conclusion that the calls are in fact outsourced and that IDT does not want their customers to know this. Therefore, since they refuse to give me a straight answer, I am going to cancel my service with them.