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Dell Computer Corporation Complaint - Dell Financial Services Complaint - Dell Financial Services

Complaint
Review by Thilke on 2007-09-05
NASHVILLE, TENNESSEE -- I have purchased many products through Dell and have been a customer for years. I have paid my bills and satisfied several installment loans on computers. However, this last one happens to be a nightmare. I lost all source of income and new I was going to be behind on my next payment, so I called and informed them of my hardship and asked if they had some sort of hardship plan. The answer was no. I receive a call from DFS from one of the "smith's", which seems to be the name they always use, stating I was passed due. I informed them that I knew and explained the situation. They said they had a hardship program and got me on the phone with a supervisor, his name was "Robert Smith". He advised that they do not have a plan and stated that if I refused to work with them, then they would send it too collections. I advise that I am not trying to avoid payment, I simply cannot make one at this time. He said well, if you want to stay in default that is your choice. I asked to speak to his supervisor and he said no. I then asked his supervisors name, he said call back and find out yourself. A month has gone by and I am now two months in arrears. I did however get a job, with the military, and would be able to make a payment the first part of next month--so I called to give them a new address and a promise to pay.

The guy, "John Smith" said well, your promise to pay is not a promise to us. We only accept real payments and we need your bank account number, etc. I said, I would but I don't have any money now but will pay early next month. He advised me that this is not a promise and we will continue to get phone calls every day.

Great Customer service. Abusive, non-helpful, and just wrong.
Comments:
Posted by PassingBy on 2007-09-05:
Dhell Financial is not known for charity or sympathy. Under no circumstances give them any account numbers. Once they have access to bank accounts or credit cards they can take money at any time even if you owe nothing. Send them certified checks only. No personal checks and no credit cards. When they do call you will be asked if you will allow the conversation to be recorded. Just say "NO" and they will hang up immediately.
Posted by moneybags on 2007-09-05:
Please tell us you didn't give them the account number! If you did, close the account NOW and reopen with a new one. And PB is right...only certified funds and make sure you make/keep a copy of the check.
Posted by superbowl on 2007-09-05:
DELL He11!

See: http://www.my3cents.com/showTopic.cgi?id=5556&type=Z

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