Boyles Distinctive Furniture Complaint - Horrid Customer Service and Erroneous Finance Charges
HICKORY, NORTH CAROLINA -- I am having some serious problems with Boyles Distinctive Furniture (address: 739 Old Lenoir Road, Hickory, NC 28601; Phone: 888-316-3351). Boyles has treated me very unfairly and they have not been willing to take any adult responsibility for their actions. In the past, I have done business with other North Carolina companies and have been very pleased; unfortunately, Boyles is an exception.
On 10-Jan-2007, I placed a large furniture order with Boyles. They promised delivery within 8 to 10 weeks. Some of my order was delivered on 22-Mar-2007. It took Boyles until 16-Jun-2007 to deliver my dining room table and end table (note: this is over 5 months after I placed my order). I have asked Boyles several times to provide me with some consideration (in the form of a partial cash refund) for the long delay in delivering my furniture. They have refused to help me and have been extremely rude to me. When I most recently called them on 8-Aug-2007, I was transferred several times between their accounting and customer service departments and all of the individuals refused to help. I also asked to speak to a manager and they refused to connect me. At the end of my call, I was transferred to their customer service department; the woman put me on hold for several minutes and then got back on the line and started shouting at me; I was appalled by her rudeness; when I asked to speak to her supervisor she refused to connect me.
In addition to the unacceptable delay in delivering my furniture, Boyles recently sent me an erroneous $1,729.50 bill for "Deferred Finance Charges." I have asked Boyles several times to correct their error but they have refused. I have made all my required payments to Boyles well before the due dates and I owe them nothing.
Consumer warning: Don't bother placing any orders with Boyles, they are a lousy and dishonest company.