Eddie Bauer Inc Complaint - Credit Card Fees
I made a very small purchase ($30)on my Eddie Bauer card in March. In May I received a phone call from a very rude woman saying that I must give her my checking account number because I was past due on my bill. I would not give her my information over the phone and explained that I had not received a bill although I would send a check promptly, which I did, for the amount plus the late fee. I then receive another letter stating I owe another fifty dollars in fees. I have had many calls from the company but have yet to receive an ebill or paper bill from them explaining the charges. As of this week they want me to pay well over a hundred dollars. I have an excellent credit record, pay all my bills in full every month and have been a customer for many years.
I can afford to pay the fees but the issue of being treated in such a manner and that they can do this, has lost them a customer for life. I hope their fees were worth losing the hundreds of dollars I spend with their company.
Sept 29 update: I received a letter from World Financial Services stating that they would refund $51 after reviewing my multiple complaints if I would just contact them. I think the letter I sent to EB headquarters probably elicited the refund. I won't be getting another card through anyone with World Financial. The aggravation wasn't worth the $51 but I will be happy to take the money!